Forum Discussion

Flighthawk's avatar
Flighthawk
New Contributor II
4 years ago

Cox cloud DVR lost all recorded shows and now doesn't record scheduled shows.

About a week ago, we discovered that all recorded shows (over 2 dozen) were gone.  Tried normal reset, but nothing. Contacted Cox support and the opened a ticket and then after some testing, escalate...
Allan's avatar
Allan
Moderator
4 years ago
@Flighthawk,I recommend sending us an email with your full name, address, and a link to this thread or brief description of this dvr concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
Flighthawk's avatar
Flighthawk
New Contributor II
4 years ago

I see this canned response to almost every issue posted in this forum.  I have spoke to a support person by phone (1st contact) and via chat (2nd and 3rd contacts).  Even the emailing of the chat transcripts to my email address did not work.  Please explain how reexplaining all this via an email to cox.help will be any different?  I think an email to Patrick Esser might be more productive.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    @Flighthawk
    I know how frustrating it is when you are not able to watch all of your DVR'd content. Please send us an email at cox.help@cox.com and we can further investigate this issue for you. We'd love to help.
    Ben S.
    Cox Support Forums Moderator
    • Flighthawk's avatar
      Flighthawk
      New Contributor II
      4 years ago

      Ha, another "canned" response.