Forum Discussion
I am getting no error messages. If the recorded program actually locks up the recorder/TV and I have to unplug to reset, if I try to go back into that recording it just continues to lock up again. I called again yesterday and got a message there was an outage in my area expected to be fixed by later that day. All the recordings from the night before had this same skipping/pixilating issues. MAYBE if Cox is working in our area the signal is not as strong and it will not tape correctly? How can I have the strength of the signal tested? This is so frustrating after being a Cox customer for over 30 years to be forced into a new box that just does not work all the time..had no problem with the old style box.
- Becky6 years agoModeratorHi OldBob2, signal issues require a service call so an on-site technician can investigate and resolve. If the tech is unable to resolve an issue, he or she will escalate the issue to the correct team. Feel free to email us at cox.help@cox.com when you're ready to schedule a service call. -Becky, Cox Support Forums Moderator
- OldBob26 years agoNew Contributor III
had tech out..checked all wiring and signals..replaced the box..now lost all shows and future recordings..3rd box since July!
- KevinM26 years agoFormer ModeratorHi OldBob2, we apologize for the poor and unpleasant experience. Since the technician left, are you still experiencing any issues with our service? -Kevin
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