Forum Discussion

RickH's avatar
RickH
New Contributor II
25 days ago

Contour 1: guide search no longer finds non-on-demand programs

Cox, Has the ability to search for non-on-demand shows been removed from Contour 1 devices? I have several “saved” searches that have worked for years and they can no longer retrieve shows from the g...
CurtB's avatar
CurtB
Honored Contributor
16 days ago

Attention any Cox moderator:

This issue is now fixed, but it has happened multiple times in the past.  It will most likely happen again.  Please reach out to the appropriate technical support area.  Ask them to document what was done to fix this issue or have them notify you so that it can be documented by someone in the Social Media group.  Flag it to ensure the fix can be repeated more quicky the next time it happens.  Don't rely on customers to tell you when this issue happened before.