Problem with COX Contour receiver
Our system has been problem free for several years, then a couple days ago I realized I could not get a signal from the main Contour receiver and the local TV. All of the other boxes (we have 3 other...
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Try swapping the box to a working outlet. If the problem follows the box, could be a bad box. Try swapping it out at a Cox store. If the problem happens with the other box on the first outlet, try replacing your splitter/amp. Also, what model boxes do you have? See here for a list or you can sign into you account and see that way.
Thank you for the suggestions, the Contour receiver that has the issue is a Samsung XG2v2 HD. The unit will display the Welcome screen followed by the "connecting you to your experience" screen, but then the screen goes blank. A failed video output makes sense, but doubt Cox will just swap the box without a service call. Should I try using the coax "cable out" to the TV in lieu of the HDMI cable, maybe the issue is with the HDMI driver/output? Thoughts?
A failed video output makes sense, but doubt Cox will just swap the box without a service call.
No, they should. It is common practice. That is why they have boxes at the Cox store.
Should I try using the coax "cable out" to the TV in lieu of the HDMI cable
Sure, that is something good to try. You wouldn't want to keep it that way because it wouldn't be in HD but it is good troubleshooting.
Coaxial cable can support HD (HDoC); however, coaxial cable cannot support HDCP.
The coaxial on the box does not output in HD AFAIK. See thread here where you even said so.
"You won't get HD via coax. You'll get HD via Component but it appears none of these units have Component."
Thanks so much for the information, much appreciated!
These Welcome Screens can hang for a long time. I once rebooted my cable-box and it took about 25 minutes to finish. I just turned on the stereo and let the box do its thing.
I know they can hang for a long time, but after several minutes mine goes from the welcome screen to the connecting to experience screen and eventually it goes from the connecting to experience screen to a solid black or blank screen and I never get a picture or audio. If I leave it alone for an hour the TV eventually shuts down due to inactivity (but it never says "no input"). Thank you, I am going to try the coax and I will take it to the local Cox store to swap it out.
