poor set-top box software
I recently had to replace my 7-year-old set-top box due to malfunction. The new one I received from my local Cox Solutions store (a Cisco Explorer 1642HDC) has software that is clumsy, ineffective, and missing features from my old box. I'm really pissed off at how difficult things are now compared to how they were with my old box (which I was told was obsolete, so I couldn't just get a replacement for it). Several of the old features that have been eliminated - mapping analog channels automatically to the HD version when the analog channel was selected (usually 2 less keypad presses), and the Favorites feature in Guide mode - are wasting my time over and over and over. NEVER eliminate old features, add new ones ! There isn't a single new feature that's useful, just extra buttons on the remote and busier screens that take more time to read. This is the first time in over 20 years as a Cox customer that I have seen something so amateurish and beneath the useful quality and intuitiveness of Cox products that has kept me a customer for so long.
COX - GO BACK TO THE SET-TOP BOX SOFTWARE OF 7 YEARS AGO AND IMPROVE ON THAT ! WHAT YOUR GUI DESIGN IDIOTS HAVE PRODUCED IS GARBAGE. CALL ME IF YOU'D LIKE TO GET SOME FREE TECHNICAL ADVICE ON SOFTWARE DESIGN - I HAVE 32 YEARS OF EXPERIENCE AS A SOFTWARE SYSTEMS DESIGNER. XXX-XXX-XXXX. *edited by moderator* I'M WAITING !
If no one responds, I'll go back to the Solutions store and show one of your associates all the things that are wrong in front of the other customers in the store. Don't make the mistake of ignoring someone who can help you fix your mistakes.