poor set-top box software
I recently had to replace my 7-year-old set-top box due to malfunction. The new one I received from my local Cox Solutions store (a Cisco Explorer 1642HDC) has software that is clumsy, ineffective, ...
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poor settop-box software,
I've edited your post to remove your telephone number, as this forum is public and viewable by guests as well as registered users. Please keep in mind that our forums are for customers to discuss technical topics relating to Cox services, and as such, posts in our forums are not always answered immediately.
I regret hearing that your transition to a newer platform is not going smoothly. In Leu of being able to auto-tune to HD, on standard definition channels where the option is available, you will see an option on the right to press the "A" button for HD. Favorites can be configured from the settings menu.
We value your feedback and appreciate you taking the time to share your experience with us. I've forwarded your input to the appropriate leadership for review. Should you have any questions about your new box or the software please let us know. All account-specific inquiries should be directed to us by email at cox.help@cox.com or by reaching out to us via social media on Twitter at @CoxHelp or on Facebook
