Forum Discussion

jgclay12's avatar
jgclay12
New Contributor
3 months ago

Picture messed up, but sound is good.

My picture on my TV is messed up in a fixed position.   Spound is normal and will change channels, but picture remains fixed. 

  • ColleenD's avatar
    ColleenD
    Moderator
    3 months ago

    jgclay12 
    I can see how that would be frustrating. I think I've located your account using your forum credintials and would love to help get this sorted out. Please share what troubleshooting steps you have completed and if all TV's with boxes are affected.

  • JayPee's avatar
    JayPee
    New Contributor
    3 months ago

    Same problem here.   I have rebooted the cable box several times, and video is restored for a while, then the video starts to scamble again and then locks up.  I just did another rest but it is still locked up.  Box is going back to Cox today for a change out.

    • Allan's avatar
      Allan
      Moderator
      3 months ago

      Hello. I recommend sending us an email with your full name, address, and a brief description of this issue so we can help get this issue resolved for you.