PICTURE & SOUND FREEZES
In the past few weeks on specific channels that are showing movies, TV shows, the picture freezes, and sometimes the sound also stops. The channels in question are as follows; USA (1034-34), SYFY (10...
Forum Discussion
Hello Allen, I'm experiencing it on just 2 of our TV's (the main set in living room, and the bedroom set).
- Hello. Please unplug the power from the cable boxes for 2 mins and then plug them back up. Please let us know if that helps. -Allan Cox Support Forums Moderator.
Come on Cox. This is YOUR problem. Video freezes and audio stutters have been happening on MSNBC and CNN the last week, with similar problems occurring in the past (before YOU fixed it.) It is so disheartening to see this happen so much and see the silliness of moderators - '"unplug the power" Work on it and fix it like you've done in the past. It happens on ALL TVs, including minibox, CABLECARD, and cable box. FIX IT NOW!!!
Hello Ed. I am not aware of any known issues currently in your area. If you are experiencing this issue on multiple/all devices in the home, I recommend having a tech come out and take a look. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can schedule the tech on your behalf. Thanks. -Allan Cox Support Forums Moderator.
