Forum Discussion

coxprblms's avatar
coxprblms
New Contributor III
6 years ago

Outage currently in my area - Why am I not able to view recordings on the DVR

This happens everytime theres an outage. The recordings are stored on the DVR hard drive. Why can't I watch them during an outage. I was just told via cox support chat that the DVR's sometimes "burn out" during an outage but this happens every time.

I get the error "This channel isnt currently available. Please try tuning away from this channel for a few seconds then tune back to it".

This never used to happen on the older DVR's. I'm guessing to play recordings on the new DVR that even though the show is on the DVR hard drive that the DVR has to communicate to "THE CLOUD" or some **????

  • CurtB's avatar
    CurtB
    Honored Contributor
    6 years ago

    It would be nice to be able to watch recordings on the DVR when there is an outage, but it doesn't work.  It would help mitigate the fact that Cox is having an outage if we could at least watch recorded programs while the cable is out.

    • coxprblms's avatar
      coxprblms
      New Contributor III
      6 years ago

      I agree. It would also be nice to get a straight answer once in a while when you talk to support instead of being lied to. "Yes you are correct sir. Unfortunately the new Cisco DVR's require connectivity to the Cox cloud and guide to play DVR recordings" would've been an entirely acceptable response.

  • EricaW's avatar
    EricaW
    Former Moderator
    6 years ago
    Hi Coxprblms and CurtB,

    We understand it is highly inconvenient to experience an outage. The service is offer is cable-based. When there is not a cable signal, the equipment will not communicate with the recorded data or live programming. I am hopeful that as a result of feedback like yours, this will change in the near future.

    -Erica
    Cox Forums Moderator