Online TV Listing Glitch

Every few weeks (like NOW) when I try to record a program while viewing the listings online, I'm told that I don't have any Cox services.  Since I'm now paying you in the range of $240 every month, that's pretty annoying.  I logout and login in again but that doesn't help.  This isn't a show stopper or anything but I like the convenience of being able to set programs to record from my laptop while I'm looking over the evening's programming.  Please fix it.