On Demand TV shows freeze up when an AD (commercial break) is going to show.

Hi Rexx, On Demand uses a lot of signal strength on the Contour receiver, and I suspect that you may be experiencing signal issues. Do you have a splitter, by chance? If so, we recommend bypassing the splitter for troubleshooting purposes, to see if this alleviates the issue. If this continues, then the best course of action would be to send out a service technician. Please feel free to send us an email at cox.help@cox.com, for further assistance. -Kevin M. Cox Support Forum Moderator