On Demand Movies Freeze
Just started happening on my Contour 6 boxes. I'll be watching a movie and it will stop after a few minutes. That period changes - it could be 15 minutes, it could be 5. The movie looks like it fades...
Forum Discussion
If you don't get anywhere with the email, try posting pictures of your boxes diagnostic. See here on how to access them. I would be curious what the QAM and DOCSIS status say.
That link is to an 11-year-old post and it is a little hard to follow.
Do I get into the network report by pressing & holding the front power button, then pressing it again?The post said "hold down the front power button until the power light blinks, then let it go and hit it one more time," so yes, that sounds about right. Sorry for the old post but that is the only one I could find on Cox forum. Pretty sure that is when the Contour 6 boxes came out. I don't think anything have changed by way of accessing the diagnostic but I am not sure.
What my question is does OnDemand use older OOB for upstream or DOCSIS? Anyone know? My knowledge is out of date as I haven't used Cox cable since the DCX3200 series. Apologies if I took the post off track.
