Forum Discussion

randylund's avatar
randylund
New Contributor
6 months ago
Solved

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgraded our area and now this ???? 

  • Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator

29 Replies

Replies have been turned off for this discussion
  • Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
    • JAF's avatar
      JAF
      New Contributor

      Thanks for the update.  Do you have an estimate of how long this will take.

    • Jenjengus63's avatar
      Jenjengus63
      New Contributor

      This is just ridiculous.  For the amount of money we pay you every month, the outages happen every week- NO EXAGGERATION!   All of our local and done cable channels are doing this in the Wichita area.  Time to look for something else I think.  

  • NativeBorn's avatar
    NativeBorn
    New Contributor

    Yes! Woke up to the same problem. Wanted to hear all about the Las Vegas Golden Knights Stanley cup celebrations and all local news stations are down. Cox has had a lot of issues lately with outages and now news stations being down again. This has happened before. 

    • Jenjengus63's avatar
      Jenjengus63
      New Contributor

      Same here in Kansas.  It’s really getting old.  But make that cable pmt and DONT BE LATE!!!

  • Same here, basically all the local channels have disappeared and show LA/PEG. I reset the box and it didn’t help (Las Vegas, NV)

  • Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

    • Local channels in the Guide display LA/PEG
    • XRE-03114 error is displayed on screen
    • Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

    Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

    • mrios6's avatar
      mrios6
      New Contributor

      So the question is are we getting a refund for service not provided?

      • Darkatt's avatar
        Darkatt
        Valued Contributor III

        If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself. 

    • lewfer53's avatar
      lewfer53
      New Contributor II

      Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.

      • lewfer53's avatar
        lewfer53
        New Contributor II

        Update. Couldn't reset my boxes with the Cox app, but after the channels returned I and could view but not DVR them, I unplugged each of them and I can see and record the broadcast channels that had the LA/PEG on them earlier today. Wish Cox would tell us what went wrong.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    Have any of you tried resetting the box? If so, any effect? Wonder if a bad guide push went out to the boxes after an upgrade.

  • Jim_in_OKC's avatar
    Jim_in_OKC
    New Contributor

    Same issue here in OKC.  What's up COX?  Resetting my contour box had no effect on the TV Guide issue.

  • CurtB's avatar
    CurtB
    Valued Contributor II

    No problem with Cox TV (Contour 1) listings .  It's a Contour (Contour 2) thing.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I think the key word is "local" which may point to OTA.

    This appeared to have occurred with an HDHomeRun tuner.

    If you search "la/peg" silicondust you'll see the result; however, it's just a cached result.

  • JAF's avatar
    JAF
    New Contributor

    Same here in Phoenix area. Lots of LA/PEG showing up