Forum Discussion

randylund's avatar
randylund
New Contributor
2 years ago

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgr...
  • Becky's avatar
    Becky
    2 years ago
    Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator

Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

  • Local channels in the Guide display LA/PEG
  • XRE-03114 error is displayed on screen
  • Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

lewfer53's avatar
lewfer53
New Contributor II
2 years ago

Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.

  • lewfer53's avatar
    lewfer53
    New Contributor II
    2 years ago

    Update. Couldn't reset my boxes with the Cox app, but after the channels returned I and could view but not DVR them, I unplugged each of them and I can see and record the broadcast channels that had the LA/PEG on them earlier today. Wish Cox would tell us what went wrong.