Forum Discussion

randylund's avatar
randylund
New Contributor
2 years ago

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgr...
  • Becky's avatar
    Becky
    2 years ago
    Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator

Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

  • Local channels in the Guide display LA/PEG
  • XRE-03114 error is displayed on screen
  • Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

mrios6's avatar
mrios6
New Contributor
2 years ago

So the question is are we getting a refund for service not provided?

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself. 

    • standekansas's avatar
      standekansas
      New Contributor
      2 years ago

      I am considering an antenna.  I don't watch that much TV and the Cox TV service seems to be becoming less reliable.The service techs seem to only know two solutions as noted elsewhere here.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      2 years ago

      Divide your $180 by the number of days in the month for a price-per-day...and then divide the price-per-day by your total number of channels.  More like 2 cents per day.