Forum Discussion

randylund's avatar
randylund
New Contributor
2 years ago

on contour under guide/tv listings why is there in soooo many channels it says LA/PEG in the description what does this mean never saw this before?

sooo many channels from today thru 2 weeks from now the guide/tv listings have LA/PEG in the description, never saw this before, what does it mean why no description, supposedly cox just updated/upgr...
  • Becky's avatar
    Becky
    2 years ago
    Hi Everyone, we are investigating the issue with multiple Contour Guide channels displaying LA/PEG. The issue seems to be impacting every Cox market. I'm sorry for the confusion and inconvenience this has caused this morning! Our video teams are working to resolve this issue as quickly as possible. -Becky, Cox Support Forums Moderator
Becky's avatar
Becky
Moderator
2 years ago

Hi Everyone, I wanted to provide a quick update. Our video teams have confirmed that all of the following issues are related:

  • Local channels in the Guide display LA/PEG
  • XRE-03114 error is displayed on screen
  • Local channels are missing or displaying green screen when viewed through the Contour App and WatchTV.cox.com

Thanks again for your patience as we get these issues resolved for you today. -Becky, Cox Support Forums Moderator

  • mrios6's avatar
    mrios6
    New Contributor
    2 years ago

    So the question is are we getting a refund for service not provided?

    • Darkatt's avatar
      Darkatt
      Honored Contributor
      2 years ago

      If they are down for 9 hrs, would you like to know how much of your CABLE bill will be refunded? If your cable bill itself is 180$ a month, (I know a bit of an exaggeration), and Cox provides lets say a 12 hour credit, you get a whopping 3$. I agree you are due a credit, but you will need to wait till the outage is completed and everything back up, before they can credit you the actual time you were out. I use an antenna myself. 

      • standekansas's avatar
        standekansas
        New Contributor
        2 years ago

        I am considering an antenna.  I don't watch that much TV and the Cox TV service seems to be becoming less reliable.The service techs seem to only know two solutions as noted elsewhere here.

  • JAF's avatar
    JAF
    New Contributor
    2 years ago

    Thanks for update

  • lewfer53's avatar
    lewfer53
    New Contributor II
    2 years ago

    Channels are back and viewable, but won't allow recording. Claims a subscription to the channel is needed in order to record. These are all local broadcast channels.

    • lewfer53's avatar
      lewfer53
      New Contributor II
      2 years ago

      Update. Couldn't reset my boxes with the Cox app, but after the channels returned I and could view but not DVR them, I unplugged each of them and I can see and record the broadcast channels that had the LA/PEG on them earlier today. Wish Cox would tell us what went wrong.

  • lewfer53's avatar
    lewfer53
    New Contributor II
    2 years ago

    Can you provide a fresh update?

    • Becky's avatar
      Becky
      Moderator
      2 years ago
      Hi Lewfer53, each of the issues mentioned in this thread have been resolved. If you are still experiencing an XRE on-screen error or problems with Guide data, please unplug the power to each box for 30 seconds and then plug each box back in. If this doesn't resolve the problem, please email my team at Cox.Help@cox.com. We'll get this resolved for you! -Becky, Cox Support Forums Moderator