I am so very sorry to learn of your TV troubles and I'd like to help. Please check your SAP setting on the box to make sure it is turned off. If that does not resolve the issue. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at firstname.lastname@example.org. Provide us the name on the account with the complete service address with a link to this thread so we can get started.