Forum Discussion

aaron5280's avatar
aaron5280
New Contributor II
7 years ago

New Paks

My April bill included the below and the Cox rep's do not seem to know anything about it... any ideas?

On April 24, 2018, Cox will make several new add-on TV Paks available to customers who subscribe to Contour Flex, Cox High Speed Internet Service and a Contour TV Receiver. The Sports & News Pak will be offered at $25/month. The Kids Pak, Lifestyle Pak and Entertainment Pak will each be offered at $10/month. Each Pak subscription includes the ability to watch select channels on the Contour App in your home on a compatible mobile phone or tablet. Select premium channels will also be available for purchase with Contour Flex.

Pak
  • Becky's avatar
    Becky
    7 years ago
    Hi Aaron, In the past, customers who subscribed to Contour Flex had limited options to expand their channel lineup. Based on customer requests, we are launching channel paks specifically for Contour Flex customers. Becky K. Cox Support Forums Moderator
  • Kris234's avatar
    Kris234
    New Contributor
    7 years ago

    Is this the channels through 1191 through 1197? You have to get Contour Flex and pay $25 month?

      • Kris234's avatar
        Kris234
        New Contributor
        7 years ago

        Are they only for Contour Flex? I have Contour- do I have to upgrade to flex? And then pay an additional fee for the pak?

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Aaron, In the past, customers who subscribed to Contour Flex had limited options to expand their channel lineup. Based on customer requests, we are launching channel paks specifically for Contour Flex customers. Becky K. Cox Support Forums Moderator
    • aaron5280's avatar
      aaron5280
      New Contributor II
      7 years ago

      Hi Becky,

      When? The e-mail says April 24th - yet nobody I talked with via phone or chat had even the slightest idea of what I was talking about...

      • Bruce's avatar
        Bruce
        Honored Contributor III
        7 years ago

        Logon to your account to check if you can add the paks now.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    7 years ago

    It's News From Cox.  They're not charging you anything unless you've already subscribed to these paks.

    News From Cox usually notes channel changes, free-preview weekends, price increases, new paks, changed paks, discontinued paks, etc.  I'm still waiting for Cox to note price decreases.

    • BrendaTurn's avatar
      BrendaTurn
      New Contributor
      7 years ago

      Don’t hold your breath! They don’t believe in price decreases. No discounts for Vets, seniors, or the disabled. Money is their God!

      • Bruce's avatar
        Bruce
        Honored Contributor III
        7 years ago

        I know!  I'm 2 of those.