Forum Discussion

Hiphubby123's avatar
Hiphubby123
New Contributor III
4 years ago

My DVR box drops recordings frequently.

Over the past few weeks, our DVR box will randomly drop scheduled recordings and I have to manually reschedule them. Also, several recordings start and then the box only records about 2 to 3 minutes before stopping.  Additionally, the response time between the remote and the box is very unpredictable.  Is it time to swap out this box?

  • DavidA2's avatar
    DavidA2
    Former Moderator
    4 years ago
    Hi Hiphubby123,

    I am sorry to hear that you have been having trouble with your recordings. Based on what you are seeing, it sounds like there may be an issue with the box as you thought. If you would like for us to take a closer look at your account, please feel free to email us at cox.help@cox.com with your address and a link to this thread.

    David
    Cox Support Forum Moderator