MeTV on channel 804 in Northern Virginia. The audio and video are 2-3 seconds out of sync. This has been going on for several days now. No other channels are effected. Is anyone else experiencing this or is it just me?

Hi DznyFan, I'm having my video team check into this. I'll update you as soon as I have further information. Thanks for taking the time to report this issue! -Becky, Cox Support Forums Moderator

I am experiencing the same problem here in Northern Virginia. I have noticed the problem for several days as well. As of 10:45 pm Sunday, 2/12/2023, the problem still exists.

Hello DznyFan and Jupiter852, We are still looking into the MeTV Audio and Video sync issue to get this resolved as soon as possible. We appreciate your patience. Tiffany R. Cox Support Forum Moderator

Have either of you tried the Contour app to watch MeTV? If so, does the audio go out of sync there too?

I don't have (and thus don't use) the app.

MeTV audio and video are 2-3 seconds out of sync

Becky
Moderator
2 years ago
Hi DznyFan, I'm having my video team check into this. I'll update you as soon as I have further information. Thanks for taking the time to report this issue! -Becky, Cox Support Forums Moderator
- DznyFan
  New Contributor
  2 years ago
  Thanks. The issue appears to be resolved.
- DznyFan
  New Contributor
  2 years ago
  Hi Becky. Just reaching out to let you know it's starting again. Audio and video are about a half to one second off. 2/15/2023MeTV channel 804
  - Becky
    Moderator
    2 years ago
    Hi DznyFan, our video teams are still working to determine the source of the problem and get it resolved. I'm sorry for the aggravation this is causing! Please know that we haven't forgotten about this issue, and that I appreciate your patience. -Becky, Cox Support Forums Moderator
Jupiter852
New Contributor II
2 years ago
I am experiencing the same problem here in Northern Virginia. I have noticed the problem for several days as well. As of 10:45 pm Sunday, 2/12/2023, the problem still exists.
- TiffanyR
  Former Moderator
  2 years ago
  Hello DznyFan and Jupiter852,
  
  We are still looking into the MeTV Audio and Video sync issue to get this resolved as soon as possible. We appreciate your patience.
  
  Tiffany R.
  Cox Support Forum Moderator
  - Jupiter852
    New Contributor II
    2 years ago
    As of 10:05 pm Eastern time today (Monday, 2/13/2023), the audio and video are in synch - so it seems to be fixed now.
    
    Thank you, Tiffany, for passing this issue along earlier for resolution.
WiderMouthOpen
Esteemed Contributor
2 years ago
Have either of you tried the Contour app to watch MeTV? If so, does the audio go out of sync there too?
- Jupiter852
  New Contributor II
  2 years ago
  I don't have (and thus don't use) the app.
- DznyFan
  New Contributor
  2 years ago
  Sorry. I don't use the app.