Lost TV shows on DVR Contour.
We have two Contour 2 DVRs. Last night around 10 pm about half of them are gone/deleted! We used to have 90% full (about 1,000 shows), now both DVR's show 48% Full (565 recordings).
What happened...
Forum Discussion
Hi John2222,
We’d be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
We’d be happy to investigate this issue and address your concerns. Please email our team at cox.help@cox.com with this post, your full name, and your complete address.
Maria
Cox Support Forum Moderator
I called Cox Tech Support. He was very helpful, ran some kind of reboot/reset, but half of the recordings are still gone. He offered to schedule onsite visit to further debug and if needed, replace the DVR. However replacing the DVR will cause all the remaining recordings on that DVR to be lost, so I am opting to continue as is and hope it doesn't reoccur.
Suggestion: Offer some sort of backup capability for Contour DVR hard drive, so it can be stored in the Cox cloud and protected by Cox. What would we ever do if we couldn't back up our PC hard drives, in case of a hiccup?! Yikes!
- Hi John2222, we do offer cloud capability for customers who qualify. In other words, it would be a wireless receiver that communicates with the modem. Our customers must also subscribe to our Panoramic WiFi Gateway modem in order to take advantage of this service. If you are still experiencing issues with missing/lost recordings, then it's possible that the receiver might have a defective hard drive. -Kevin M. Cox Support Forum Moderator
