Forum Discussion
MariaL
5 years agoModerator
Hi KKearyTaylor,
We’re sorry to learn about the issue you’re having with our service. Both of your Contour receivers are reporting back poor signals so scheduling a technician is recommended. It appears the issue you’re currently experiencing may not be associated with the Contour receiver itself. The issue may be coming from our equipment outside your home. If the technician determines the problem is outside your home, the issue will be escalated for repair.
Maria
Cox Support Forum Moderator
We’re sorry to learn about the issue you’re having with our service. Both of your Contour receivers are reporting back poor signals so scheduling a technician is recommended. It appears the issue you’re currently experiencing may not be associated with the Contour receiver itself. The issue may be coming from our equipment outside your home. If the technician determines the problem is outside your home, the issue will be escalated for repair.
Maria
Cox Support Forum Moderator
Related Content
- 3 months ago
- 12 years ago
- 7 years ago
- 6 years ago