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KKearyTaylor's avatar
KKearyTaylor
New Contributor
5 years ago

Lost cable with latest cable box software update

This past Sunday we lost cable due to the latest software update Cox pushed out.  The box kept attempting to reboot and  after each reboot attempt we got a “bad image file” error message. So, a Cox t...
MariaL's avatar
MariaL
Moderator
5 years ago
Hi KKearyTaylor,

We’re sorry to learn about the issue you’re having with our service. Both of your Contour receivers are reporting back poor signals so scheduling a technician is recommended. It appears the issue you’re currently experiencing may not be associated with the Contour receiver itself. The issue may be coming from our equipment outside your home. If the technician determines the problem is outside your home, the issue will be escalated for repair.

Maria
Cox Support Forum Moderator