Hi 1066, this is not the kind of experience we want for our customers, and we're truly sorry you had to go through this. If the Contour 2 system is performing slower than normal, this could be an indication of a signal issue. Can you please check to ensure that all cables are tightly secured and free of damage? Also, if you have a splitter, I would recommend removing it and running the cable directly to the wall.
We do not detect any known issues or network outages in your area at this time. If after rebooting the cable receiver does not resolve the issue, we recommend a technician go out to the home as the next course of action. Please feel free to email our team at email@example.com. -Kevin