Forum Discussion

Laryn's avatar
Laryn
New Contributor
7 years ago

Locked content using starz app

I use the Starz app on firetv and have a vast majority of the movies locked. If I try to watch I get a message about upgrading my account. Has anyone else experienced this?  I have already uninstalled and reinstalled the app with no luck. That was cox customer support solution. 

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Laryn,

    Are you logged into the Starz app with your Cox Primary Username?

  • Laryn's avatar
    Laryn
    New Contributor
    7 years ago

    Yes, I do use my primary user ID, and I have the same issue on all three of my Fire Sticks as well as when I tried using the app on my Iphone.  So it doesn't seem to be a Fire issue, it is either a Cox or Starz issue.  I also checked the Starz channels on my cable box, and all of my Starz channels are working correctly. 

  • StephanieS's avatar
    StephanieS
    Moderator
    7 years ago
    Laryn

    I'll need to take a look at your account. Please send an email to: cox.help@cox.com and include your full address and the account holder's name. Please add a reference in the email that this is regarding a Cox Forums post.

    StephanieS
    Cox Support Forums Moderator