Forum Discussion

LawrenceD's avatar
LawrenceD
New Contributor
4 years ago

"Live" Streaming of extended channels failing

"Live" Streaming of extended channels (CNN, FOX Sports, CNBC, MSNBC, etc.) broken. Log in "credentials" cannot be verified with provider.
Not my acct., not my computer, nothing else has changed.
Channels display fine on TV box.

7 Replies

  • CV19help's avatar
    CV19help
    New Contributor

    Same! No apps work for video on demand for me either!!

  • Christine_LC's avatar
    Christine_LC
    New Contributor II

    Spoke with Zachary in IT. He raised an Escalation Ticket and the problem was fixed. Kudos to Zachary. 

  • Christine_LC's avatar
    Christine_LC
    New Contributor II

    We are having a similar problem with any NBC network streams. I've been on hold for over 60 minutes with Cox Customer Service. Has anyone been able to resolve this? 

  • LawrenceD's avatar
    LawrenceD
    New Contributor

    9:33a Pacific, looks as tho they've repaired error.  Was able to log into MSNBC and CNN 'Live' program stream via acct certificate verification on those sites. 👍

  • Christine_LC's avatar
    Christine_LC
    New Contributor II

    I just connected with Customer Service. They believe, but could not confirm (!), that the NBC network has stopped sending the network feed to Cox. They said they had no way of confirming this and that I would have to contact the broadcaster (!!!) I asked if I could talk to someone who could confirm that NBC had done this. I'm now on hold with the COX IT department. Arrrgghhh! 

  • michaelf1's avatar
    michaelf1
    New Contributor

    Same here.  In Oklahoma City and can't log into CNN, MSNBC, etc.  Says it can't verify the provider.

  • MaryF's avatar
    MaryF
    Former Moderator
    Hello all,

    We had an issue on Wednesday with the third party apps, but it has been resolved. We apologize for any inconvenience this may have caused.

    Mary
    Cox Support Forums Moderator