Forum Discussion
CarolLM
8 years agoFormer Moderator
Hi, try power cycling your box (removing the power cord for at least a full 2-minutes) then reconnect it. When the box resets let us know if that corrects it. --Carol, Cox Support Forums Moderator
IntenseNV
8 years agoNew Contributor II
it does not help at all. i have rebooted my box more than 5 times and spent one hour on the phone with tech support. As a moderator, you should really understand the problem. It is not something that can be fixed with a reboot, NOW, THE CHANGE HAS DOUBLED FAVORITES. We now have to scroll through double the channels when choosing favorites. RIDICULOUS. PLEASE TELL THE ENGINEERS THAT THIS IS CREATING HAVOC.