Forum Discussion

MWMoskwa's avatar
MWMoskwa
New Contributor
5 years ago

Is there a fix for the problems with rewind and fast forward functions? It is almost impossible to start and stop at a spot to resume viewing.

Whenever I try and fast forward or rewind through any either live or recorded programs the stop and start times are unpredictable.  It is the most annoying issue I have ever had with cable or satelli...
SharonL's avatar
SharonL
Former Moderator
5 years ago
Hello,

I am sorry to hear you are experiencing issues with your remote. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Thank you.
 
Sharon
Cox Support Forum Moderator
ibezdechi's avatar
ibezdechi
New Contributor
5 years ago

THis is a ** answer. The whole Contour interface is so clunky and slow. We customers are smarter than you think we are, Sharon. Even all of the SVOD news articles question why Cox bought into XFinity's interface.