Forum Discussion

OldMainframeGuy's avatar
OldMainframeGuy
New Contributor III
6 years ago

Is a Contour 2 device "bound" to a certain cable connection/TV set within my home?

I have two Contour 2 devices (main and satellite).   Last night I wanted to experiment swapping the two boxes on my two TV sets because I have issues with Netflix watching on the main device (video "...
OldMainframeGuy's avatar
OldMainframeGuy
New Contributor III

At this point it wasn't a Netflix issue; I had no services whatsoever.  The Netflix issue is ongoing and I know some other Cox customers have it; I wanted to swap the boxes to see if the problem followed the box to the other set.  My original question isn't about Netflix; I'm asking if it's valid to swap Contour boxes from one set to another after they've been provisioned by Cox.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hello, you are welcome to swap the Contour receivers at any time. I am worried that you may be experiencing signal issues, which can cause a variety of symptoms. If you'd like additional assistance, please feel free to send us an email at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator