I’m unable to record hockey on center ice channels

I’m unable to record games on the center ice channels. I can watch the games, but recording just fails (no error just the red cancel circle after I finish selecting recording options and hit record). It doesn’t show up in my scheduled recordings as cancelled either. On the Cox chat I was told this was a provider change. Is this correct? Can no one record nhl games anymore on those channels? I’ve been a center ice subscriber for years, but I am not able to watch games real time. This change would be huge for me and seems ridiculous to have no warning. I see nothing online about this.