Unable to answer your question at this time. It's my father-in-law who is having the issue. I asked him your question, and it turns out he no longer has access to the center ice channels (since last night). The DVR says, "you don't have access. Either click the subscribe button or the cancel button". I hope this is a good sign indicating that someone is working on the issue -- perhaps resetting his subscription.
For what reason specifically? He's called and messaged with cox on several occasions - one time for more than 1 hour. Every time he calls, cox repeats the same script: bounce the box, reset the connection, etc, etc. The last time he called, the issue was escalated to "senior level support" with the promise that someone would call him back. Four days later and we're still waiting for a call. He's 85 years old and doesn't have the time or patience to deal with more of the same scripted solutions. You can email me if you'd like his account information.
BTW -- once again his box is telling him that he doesn't have a subscription. So now, not only can he not tape the games, he can't watch them either.
Regarding your request -- if you're asking him to call for a specific reason (a solution has been discovered, or he's getting a refund), then please let me know.
