Forum Discussion

idamot's avatar
idamot
New Contributor
4 years ago

I’m unable to record hockey on center ice channels

I’m unable to record games on the center ice channels. I can watch the games, but recording just fails (no error just the red cancel circle after I finish selecting recording options and hit record)....
idamot's avatar
idamot
New Contributor

yep- same behavior, and same opinion if not fixed regarding center ice

CambioX's avatar
CambioX
New Contributor
4 years ago

Same here. Very frustrating as I am unable to watch East Coast games 'live' and typically record it for later viewing. 

  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello,

    We completely understand the frustration & we want you to be able to record your games without interruption. Have you tried using the C Button to try and set the recording via the Sports App and selecting your favorite teams? Link here: www.cox.com/.../using-the-contour-2-sports-in-guide-app.html.

    Thank you.

    Sharon
    Cox Support Forum Moderator
    • NHLfananic's avatar
      NHLfananic
      New Contributor
      4 years ago

      I am also having the same issue in Glendale, AZ. I've been subscribed to Center Ice every year for the 15 years that I have lived here. Never had problem recording my NY Rangers games... the whole point of having Center Ice is to be able to record games, on the East Coast start at 7pm so they start at 5pm so I am at work. I don't see a point of paying for Center Ice is I still can't watch games when I have the time to.

      I've tried EVERY possible way to record games and NOT ONE has been successful! That includes the C button

      • BenS1's avatar
        BenS1
        Former Moderator
        4 years ago
        Hi @NHLFananic,

        We have our Video Team currently investigating this issue. We appreciate your patience as they move towards a resolution.

        Ben S.
        Cox Support Forums Moderator
    • CambioX's avatar
      CambioX
      New Contributor
      4 years ago

      Hello. On Saturday, when tuning into one of the NHL Center Ice channels, I received a pop-up asking if I wanted to subscribe to HNLCI. I am auto-signed up and received confirmation over 2 weeks ago. So I was not sure what to do but and clicked "Subscribe". Immediately after, I was able to record the game. The concern seems to be resolved, hopefully I do not get charged twice.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        4 years ago
        @CambioX

        If you have further issues please email your full name and address to cox.help@cox.com.

        Jonathan J
        Cox Moderator