Forum Discussion

sethm1's avatar
sethm1
Contributor
7 years ago

How to have separate recordings and favorite channels on 2 tv’s

So had to get rid of one box (contour 1 box) and tech ended up replacing both our boxes.  Now have 2 countour 2 boxes. The annoying thing is my wifes stuff on mine and mine on hers. So lets say we bo...
sethm1's avatar
sethm1
Contributor
7 years ago

Since we have only 2 boxes in the house and both are host boxes, every thing should be separate. What “lives” on box 1 should stay only on box 1. And same for box 2 - whats on box 2 should only be on box 2.

ColleenD's avatar
ColleenD
Moderator
7 years ago
Sethm1, Contour 2 boxes are linked in such a way that all content is visible to all boxes and all share the same favorites and recorded content. Content and settings don't "live" on individual boxes in the way previous video platforms have behaved. Take recording as an example. When you set a recording the first available tuner on your networked devices would make the recording. It doesn't necessarily always happen on the host where you set up the recording. -Colleen D., Cox Support Forums Moderator
  • sethm1's avatar
    sethm1
    Contributor
    7 years ago

    Will there be an update that fixes this? Really is annoying to see other family members stuff on my box.

    • John2222's avatar
      John2222
      Contributor II
      7 years ago

      I complained about this months ago.  Originally my wife and I had two separate independent Motorola DVRs from Cox.  Her favorites and her shows were on her DVR, and mine were on mine.  After having some kind of hardware issues with the Motorola DVR, Cox replaced the failing one with a new Contour box.  Long story short, they ultimately replaced the other Motorola DVR with a new Contour 2 box. but it wouldn't work unless they were "networked".  Now we have two Contour 2 DVRs.

      The SOLUTION is to have multiple/individual Profiles on Contour 2 for a home so that your favorites are yours, mine are mine etc, even if on same or separate DVRs.  Look at Roku or Netflix app.  You logon to your profile and it shows movies that are appropriate and tailored to you, and different ones for your children.

      Cox, you can do this.  Even the older Motorola DVRs were independent!

    • KevinM2's avatar
      KevinM2
      Former Moderator
      7 years ago
      Hi Sethm1, I have submitted feedback to our team that handles these types of inquiries, requesting the recordings features be looked into further and changed. We currently have no plans to update or change this at the moment, as this is the way our Contour 2 system is designed for optimal performance. -Kevin M. Cox Support Forum Moderator
      • John2222's avatar
        John2222
        Contributor II
        7 years ago

        Thanks KevenM2.  I think if you search this forum for the word "profiles" you'll find others with similar comments.  Families with multiple TV watchers need to have option to keep their own profile and settings (and restrictions for children).  I realize that Cox probably bought the Contour 2 DVRs and software from another party, but please keep the pressure on to advance the capabilities of your product.  Thanks.