How do I receive credits for outages that were promised?
I was out of service for months at a time in 2022. Yet I kept getting fully billed for TV Japan, as well as Contour TV preferred for months of outages. It was finally fixed when they discovered the root cause. I never received the credits I was promised on the phone by a Cox customer service representative for the extended TV outages in my area, Rancho Palos Verdes, California.
Recently I had a problem with my credit card, so Cox immediately bills me an additional $25.
Is Cox an ethical company?
Cox increased my Internet from 50Mbps to 150Mbps on 7/5/2022, and then started increased billing me 8/5/2022. 50Mbps was fine because I'm a senior. On rare visits, my son tested the circuit, and usually only received 50Mbps or less whenever he visited. Attempts to reach customer service has usually failed, or when I reached them, the department I needed to speak to is always closed when I try to speak to someone. Whenever someone tried to help me downgrade the bandwidth and cost, it wouldn't let them either. I was asked to call in again to a department that I couldn't leave messages. Finally, the website appears to have worked, and yet instead of getting the lower fee, again I am billed at the higher rates, and checking the status it says that they're waiting for documents.
I am a senior, and can only speak to them when my children and grandchildren come on the weekend to try to help me. I feel like Cox is taking advantage of me.