so same as your OTHER thread -
I am a senior and have no problems contacting Cox. Currently your issue is easily resolved by contacting your local Cox sales, or retention/loyalty department.
FYI, the OLD essential Internet speed way back was 50 mbps, and they increased it, at no cost. I think what actually happened to you is, you have a special pricing for 1 or 2 years, and the special pricing rolled off, and your price increased to the normal price. Talk to sales, or to Loyalty/Retention. They can help you lower your bill.
