How do I delete a movie from my Contour?
I have purchased a movie that I no longer wish to have on my Contour box. Right now it is listed under the purchased tab. I wish to delete it from that screen and from my device. I have tried the ...
Forum Discussion
Hello Dkjjohn,
Currently there is not an option to delete purchased content. There is an option to lock any content that has been purchased.
We appreciate your feedback and will forward to our leadership team.
Latitia
Cox Support Forums Moderator
Currently there is not an option to delete purchased content. There is an option to lock any content that has been purchased.
We appreciate your feedback and will forward to our leadership team.
Latitia
Cox Support Forums Moderator
Thank you for your reply. While that makes no sense whatsoever, you are the first person to at least give me that information. I chatted with 5 people yesterday who never once gave me that info.
The purchase might be associated to your account instead of the cable-box. Even if you replaced your cable-box, your account info would push your purchase history to the new cable-box.
You could try sending an email to Cox to clear it from your account. It might take a few levels of bureaucracy but worth an attempt.
Send an email to cox.help@cox.com with the following:
- URL of This Post
- Full Name
- Complete AddressI had the same problem. I spent 90 minutes and talked with 3 different people all of which continued to give me they same watch and delete contour directions. It was like talking to robots. Finally I spoke with a person who explained that deleting is not an option. Makes no sense! I refuse to purchase on demand content until they come up with the option to delete.
