Forum Discussion

Saverespoder's avatar
Saverespoder
New Contributor
4 years ago

Host DVR problems

1. My host went out, last Sunday. But my two clients continue to work.  But since the host was out, I had NO DVR capability, and no TV service on my host  TV.  I called TV support and they could not do anything.  I left my host, on and nothing happened.  Today 4 days later, it started working all by it self.  So this tells me the problem was not in my house, but a technical problem in the main COX technicians.  How do I go about getting credit, for being without DVR/TV service for 4 days? 

2. Also, for the last 3 weeks, I have not been receiving transmission, on 11 channels, included in my pkg.  I called Tech support, could not fix it over the phone. They said they would send, a tech to check it out.  The lady on the phone, told me that if the problem was inside my house wiring, it would cost me a one time fee of about $75.00.  Or I could sign up for $10.00 a month service fee.  I agreed to the monthly $10.00.  When the tech came to my house, he said he could not come inside, because of the Coronavirus, and that he had checked all the wiring outside, but that did not fix the problem.  I feel, that the lady that signed me up for the $10.00 a month fee, should have informed me, that the tech would not be allowed to come inside the house.  Than I would not have agreed to pay for something I was not going to get.:(

So again, Is there a way I can get credit for a DVR host that did not work for 4 days?  11 channels I'm not getting?  And $10.00 a month for I service I can't get?  I did call and report it to TV Tech, so the problem, is on the records.  I was also told a tech "might" be able to come inside the house on April 20, if I  call on the 16th for an appt.

After being with COX for almost 15 yrs, I'm not happy.   

2 Replies

  • bearone2's avatar
    bearone2
    Contributor III

    did you ever have cox remotely reboot the box + updates?

  • XavierB's avatar
    XavierB
    Former Moderator
    Hi Saverspoder,


    I do apologize that you are not happy with our service. We would be more than happy to take a look at this. Please email us your account details to cox.help@cox.com along with a link to this thread.


    Xavier
    Cox Social Media Support Specialist