Forum Discussion

Rivermom's avatar
New Contributor
4 years ago

HBO Max - Unsupported Version

When I try to access HBO Max I get the message: 'Unsupported Version, Update you HBO Max app to get the latest features."  This was working one day and not the next.  I do have HBO (I can get HBO Max on my iphone).  I have Cox Contour and a smart TV.  I called Cox and was told I needed to contact HBO.  Needless to say they never called me back.  I don't know how to delete the app and reload it.  I was told on a second attempt to call Cox that there is no way to delete the app.  Help!!!

2 Replies

  • BenS1's avatar
    Former Moderator
    Hi @Rivermom,

    You should be able to press/touch the app on your home screen and hold it down and then delete the app. Once you have deleted it downloaded the app again.

    Ben S.
    Cox Support Forums Moderator
  • bearone2's avatar
    Contributor III


    tv's before2016 are't compatible with hbomax!