Forum Discussion

rosegardener_7's avatar
New Contributor
5 years ago

has anyone had their ON DEMAND stop working?

I have made 6 phone calls to Cox.  I have had 2 technicians come out to the house.  No one at Cox knows how to fix this!

6 Replies

  • XavierB's avatar
    Former Moderator
    Hi rosegardener 7, Thank for reaching out to us. What issue are you having with your On-demand service?

    Cox Social Media Support Specialist
    • rosegardener_7's avatar
      New Contributor

      I haven't had ON DEMAND for eleven days.  I have two open tickets and no one in Atlanta in the tier 3 group has started working on this problem.

      • KevinM2's avatar
        Former Moderator
        Hello, this case is being handled by our Video Escalations Team, and we're sorry for the ongoing service issues. When we receive additional information regarding this escalation, we will follow up with you. -Kevin M. Cox Support Forum Moderator
      • Allan's avatar
        @Chetchy, Are you getting any error messages when trying to access the On Demand service? Also, is this happening with all tvs in the home or just one? -Allan, Cox Support Forums Moderator.