Forum Discussion

mysticmuse's avatar
mysticmuse
New Contributor
20 days ago

Harmony remotes and the Contour button

I have an old Harmony 650 controlling my cox contour box via the Myharmony app but there is no "Contour" button in the Myharmony and though it works as an IR remote, it will not learn/fix a command, e.g. can't teach the Harmony the Contour button which is the "Home" button the Cox remote. Ideas?

  • CurtB's avatar
    CurtB
    Honored Contributor

    Go to a Cox Solution Store and get a replacement remote. 

    • LaToyaW's avatar
      LaToyaW
      Moderator

      Hi

      Typically, with some universal remotes, the home features can't adjust, and it would require the contour remote for the contour features.

      • CurtB's avatar
        CurtB
        Honored Contributor

        I'm curious what you think I meant.  I said go to a Cox Solutions Store and get a replacement remote (because the universal remote they currently have doesn't include the functionality they need).  Even if OP doesn't say what kind of receiver they have, the store rep will look up the OP's account and know what type of remote they need.  The Cox Solutions Store isn't going to replace a universal remote with another universal remote, or with the wrong remote unless they aren't paying attention.