Forum Discussion

AlTulsa's avatar
AlTulsa
New Contributor
5 years ago

Hallmark Drama 528 not coming through on cable card

Two months ago Cox moved channel 528 from Variety Pak to Essential.

It comes through on my mini-boxes, but not my cable card. I’m in Tulsa,  but my brother’s cable card devices in Owasso have the same problem, so it’s not in the set-up in my home.

I’ve spent a lot of time on the phone, and Cox has sent people out several times to check connections.

What will it take for Cox to fix this?

  • SharonL's avatar
    SharonL
    Former Moderator
    5 years ago
    Hello,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator