Forum Discussion

12781957's avatar
New Contributor II
6 months ago

Fix it!

So tired of watching TV, and bam, black screen. They have come out and changed out box, modem and checked wires. Still the same. It is very frustrating, watching Netflix or YouTube, channel changes back to another station. Fix it. Can't wait for contract to be over.  Going to another provider. 

4 Replies

  • 12781957


    I'd like to take a look at your account.  Please send me an email at and include a link to this Forums post along with your full name and address.  Thanks! 



    Cox Support Forums Moderator

  • WiderMouthOpen's avatar
    Esteemed Contributor

    You mentioned changing out the modem. How would changing out the internet modem effect TV service unless you had a wireless TV box? Do you? Also, do you have multiple boxes? If so, does it effect all of them? Last, any problems with internet?

    • 12781957's avatar
      New Contributor II

      Technician said modem was not working properly, contour box changed. 
      They did a reset and still the problem persists. 
      Very frustrating. 

      • Becky's avatar

        Hi 12781957, if you haven't already done so, please email my team at I'm sure we can get this resolved for you!