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Henrys2cute's avatar
Henrys2cute
New Contributor
7 years ago

Firestick issues with contour app

I can't get the contour app to show anywhere in any app location. I have had help from Cox Tech and can't see the app icon anywhere, and neither can they when they're looking at the screen. Also showing quirks with Amazon subscriptions. Any suspicions out there about what might be the trouble? Have a new Contour Silver account, but not interested in the Contour box, which is just sitting here unopened. Thanks.

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  • Hi Henrys2cute,

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full and complete address.
  • Bruce's avatar
    Bruce
    Honored Contributor III

    Is it just an issue of no icon?  Is the app still installed but with no obvious shortcut?  What OS do you have?

  • Henrys2cute's avatar
    Henrys2cute
    New Contributor

    The app is supposed to be showing in the Amazon app store, but the Firestick can't see it. I can run it on my phone and from my desktop, but not on the TV. The TV is a Vizio--no goodies--and the Firestick has other issues with subscriptions from Cox. Cox has looked at the whole system, and claims no issues there. Getting help from Amazon is one more modern dream. That's pretty much what I know. Been working on this a while. Maybe time to ditch the Firestick? It's a year old.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I read the customer reviews on Amazon:  3.6 rating out of 5.

    One reviewer noted it doesn't work with Fire TV.  Another noted it doesn't work with any device connected to a TV.  After a software update, there are mixed results with any type of Amazon tablet.

    I'll assume the Contour app is programmed to NOT work on a TV.  If it did work on a TV, that'd be one less cable box you'd rent from Cox.  Decipher that as you want.

    I don't have Fire TV, but I know its operating system (Fire) is based on Android.  Android is based on Linux.  Meaning, Fire is open-source software.  Open-source software means a programmer can modify and distribute the software free-of-restrictions and free of any licensing fees.  Some people will call this "hacked" or "jail broke" but it's not...it's completely legal.

    When a programmer modifies an Android-based program, they'll distribute the modification as an APK file (Android application PacKage).  You can find an APK version of this app that's compatible with the Fire TV Stick.  Search:  Firestick APK Contour