@Herm
The URC 8820 remote isn't a Contour 2 remote
www.cox.com/.../remote-control-user-guides.html. The Contour 2 Voice Remote (XR11) and New Contour Voice Remote (XR15). With these remotes just hit the guide button twice and scroll over the star (favorite) and it gives you the information you're looking for. What you set your favorites just say favorite in the mic and it brings up those channels.
Jonathan J
Cox Moderator