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Dragonfly7017's avatar
Dragonfly7017
New Contributor
4 years ago

EXACT SAME ISSUE FOR LIVE TV

Contour occasionally won't pause/rewind

Over the past few months, my Contour box occasionally won't allow me to pause or rewind shows. I get an error message that says something to the effect that, "This set top box does not allow you to pause/rewind." One day it works; another day it doesn't (last night it didn't; today it's working). This is quite strange because I really haven't had this issue in the past.

Has anyone else had this issue?

1 Reply

  • Hi Dragonfly7017,

    We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email our team at cox.help@cox.com. Be sure to include this post, your full name, and your complete address.

    Maria
    Cox Support Forum Moderator