ESPN and other sports channels are glitchy
All channels are okay, but when we turn on espn to watch sporting events, it’s glitchy and stops every couple of seconds...does this happen to anyone else?? We can’t watch sporting events because of...
Forum Discussion
Yes espnu is not working and tech assistance couldn’t resolve. I don’t want to pay $75 for a technician to fix what I already pay for
Hello,
Thank you for reaching out to the Social Media Team. I am sorry you are having difficulties viewing ESPN. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
Thank you for reaching out to the Social Media Team. I am sorry you are having difficulties viewing ESPN. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderator
We have had the same issue particularly with sports and news. Had a tech come out today to replace the box and still having issues. Winning kick tonight on Monday night football was completely missed, and they can’t get our recordings off the *** cloud when they switched out the box. For the amount of money I pay per month, this shouldn’t be an issue.
- @Kenalwine
Because are having issues with multiple channels, not just ESPNU, you may need another technician visit to find out if there are any signal issues. If you had a Cloud DVR then your recordings would still be in the cloud, it sounds like you have a regular DVR and that means the content is stored physically inside of the DVR. Billing and account questions that require the sharing of personal information aren't suited for a public forum. Please email us at cox.help@cox.com for billing concerns.
Ben S.
Cox Support Forums ModeratorThanks for the non-help. Already went through all that with 3 different techs via text, and one that was here. Isn’t a connection issue, and asking me to upgrade to something I have already been paying for by one of your techs, being told our saved shows would be available when they aren’t but yet are on my app, makes me not trust Cox, particularly since I have been calling about different issues for months. I guess I should be happy the tech showed up this time. But now I was told to go to your store, so y’all can waste more of my time. Cox is AWESOME!!
Has anyone on this thread gotten the issue fixed? Or is this pointless?
