Have been getting error code xre 03090 trouble playing the channel and then it scrolls through all the channels and this pops up every time. Have been getting this on both boxes for two days now. Did all the troubleshooting service came back on for a few hours and now back to the errors. Have had nothing but trouble since I had to “upgrade” to the new contour boxes. Now they want to charge me to come out.
Hi Alaura521, the Contour 2 system is much more powerful than our previous platforms, meaning, they require a lot more signal strength in order to operate correctly. To confirm, is this error popping up on multiple channels while watching live TV? If so, please include a link to this forum thread and email us at cox.help@cox.com. Our next course of action will be to schedule a service appointment.
If the issue is related to the Cox equipment or Cox wiring, you will not be charged. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account. -Kevin
-Kevin M. Cox Support Forum Moderator
I'm having the same issue. New contour box came today and after I set it up, I received the XRE-03090 message and it just scrolls through the channels. All the channels show up in the guide but not of them come on. I spent 78 minutes on the phone with support to no avail. He scheduled for a technician to come out tomorrow. As a first time Cox customer, I'm not thrilled with the service. I'm within my 30 days so if he can't fix it tomorrow, I'm sending the equipment back and canceling.
Did you ever get this problem resolved? I am having the same issue.
I have not had this problem before but the tv in the family room is about unwatchable due to this issue. The tv in my office works fine. What needs to happen to get this resolved?
It is still happening in 2024. When you try to see if there is an outage, it always says there is no service disruption in your area. Unplugging the box doesn’t work, trying to reset it in the app doesn’t work either. I never should have traded my “outdated” equipment in for these!
