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AliceFaye's avatar
New Contributor
5 years ago

Equipment return grace period

I have seen people saying the grace period after deactivation is both 10 days and 2 weeks, but these posts were 3 and 4 years old. What exactly is the grace period now?

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  • Hi AliceFaye,

    Per the state tariff and service guide – Cox Kansas Telcom, L.L.C. (Local Exchange Service) Guide

    2.1.3 Terms and Conditions

    The Customer agrees to return to the Company all Company-provided equipment delivered to Customer within five (5) days of termination of the service in connection with which the equipment was used. Said equipment shall be in the same condition as when delivered to Customer, normal wear and tear only excepted. Customer shall reimburse the Company, upon demand, for any costs incurred by the Company due to Customer's failure to comply with this provision.

    This information is available at

    The Local Exchange Service can be found here:

    Maria L.
    Cox Support Forum Moderator