done and it failed. I have no clue if I have a traditional DVR. That, in my opinion, is the responsibility of the tech support staff that I called 3 times. They all asked me that and all happened to "lose" the connection when I challenged them. It's a major fail. I would feel better knowing why you are even asking this. You are perpetuating a myth that somehow this was the customer's fault.
New problem detected. After trying all of the recommended steps (reboot, system refresh, etc.) I tried starting over with recording a couple of shows. Went to bed and next day found they didn't record. Tried again, same issue. Then it dawned on my what is happening.
Cox systems are clearing out all recordings the next day. Recordings are only preserved on the day they were recorded.
To test this, I set up 9 different shows yesterday from 8 AM to 1 PM. That evening, I found all 9 and was able to watch, stop, rewind, all the things I normally would do. Woke up this morning and all 9 were removed. Not deleted, because that would at least allow be to recover them. Gone. As if, never recorded at all. I just see a message that I have no recordings yet.
Somebody somewhere in the massive Cox enterprise that I pay hundreds of dollars a year to is pushing buttons they aren't trained for. And you need to find a solution soon or consider cutting big refund checks.
