Emergency Broadcast Switches to CSPAN
I complained about this a year ago, and Cox claimed their video engineering team could fix this issue. Well, here we are, a year later, and still this problem occurs. Only now, we just get a Cox su...
Forum Discussion
Hi Mitchcraft2,
It appears that the EAS broadcast is overlapping the CSPAN frequency or there could be an issue with the EAS equipment devised to interrupt the live broadcast with the emergency alert. As indicated previously, whenever the EAS broadcast switches to CSPAN on your set-top box please reach out to us and let us know so we can report it to our video engineers. We offer multiple ways to contact us in the method in which customers prefer besides our Forums website. You can contact us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp) or email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
It appears that the EAS broadcast is overlapping the CSPAN frequency or there could be an issue with the EAS equipment devised to interrupt the live broadcast with the emergency alert. As indicated previously, whenever the EAS broadcast switches to CSPAN on your set-top box please reach out to us and let us know so we can report it to our video engineers. We offer multiple ways to contact us in the method in which customers prefer besides our Forums website. You can contact us on our Facebook page (www.facebook.com/coxcommunications), our Twitter handle (www.twitter.com/coxhelp) or email at cox.help@cox.com.
Maria L.
Cox Support Forum Moderator
