We have been experiencing occasional intermittent audio dropouts on recorded programs (live programs seem OK but we nearly always watch recordings). These typically occur repeatedly within the same recording, with a multi-second audio dropout every couple of minutes or so. The video does not not show any problems. The audio drop out problem happens on approximately 5% of our recordings.
\nRecently, on recorded programs which display a mid-screen white Chyron graphic of a Tweet or other text, there is an audio dropout coincident with the display of the graphic. The audio dropout occurs only when the chyron graphic box is displayed and stops as soon as the box disappears. This dropout occurs on maybe 5-10% of all recordings.
\nWe also experience intermittent digital pixelation where sections of the video and audio are corrupted causing an intermittent blocky tiling of the screen and audio distortion. This happens less frequently - on approximately 2% of the programs recorded and watched later.
\nThere are also times when a program does not record, even though it was set up in the Series Manager and had previously and subsequently recorded - causing us to miss an episode in a series. This happens on approximately 1-2% of all recordings.
\nThere are other times when a recorded program will not play. Instead an error is displayed and the recorded program must be deleted. This occurs fairly infrequently - approximately 1% of all recordings.
\nWhat if anything can Cox do to address these issues?
","kudosSumWeight":0,"postTime":"2018-08-20T15:17:59.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:42218_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":9585},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"We have an Cisco 9865HDC DVR and two 4742HDC client boxes running Contour.
We have been experiencing occasional intermittent audio dropouts on recorded programs (live programs seem OK but we nearly always watch recordings). These typically occur repeatedly within the same recording, with a multi-second audio dropout every couple of minutes or so. The video does not not show any problems. The audio drop out problem happens on approximately 5% of our recordings.
Recently, on recorded programs which display a mid-screen white Chyron graphic of a Tweet or other text, there is an audio dropout coincident with the display of the graphic. The audio dropout occurs only when the chyron graphic box is displayed and stops as soon as the box disappears. This dropout occurs on maybe 5-10% of all recordings.
\nWe also experience intermittent digital pixelation where sections of the video and audio are corrupted causing an intermittent blocky tiling of the screen and audio distortion. This happens less frequently - on approximately 2% of the programs recorded and watched later.
\nThere are also times when a program does not record, even though it was set up in the Series Manager and had previously and subsequently recorded - causing us to miss an episode in a series. This happens on approximately 1-2% of all recordings.
\nThere are other times when a recorded program will not play. Instead an error is displayed and the recorded program must be deleted. This occurs fairly infrequently - approximately 1% of all recordings.
\nWhat if anything can Cox do to address these issues?
"},"Conversation:conversation:42218":{"__typename":"Conversation","id":"conversation:42218","solved":false,"topic":{"__ref":"ForumTopicMessage:message:42218"},"lastPostingActivityTime":"2018-08-23T12:01:04.000-07:00","lastPostTime":"2018-08-23T12:01:04.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:42218":{"__typename":"ModerationData","id":"moderation_data:42218","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:42218_1":{"__typename":"Revision","id":"revision:42218_1","lastEditTime":"2018-08-20T15:17:59.000-07:00"},"ForumReplyMessage:message:42224":{"__typename":"ForumReplyMessage","id":"message:42224","conversation":{"__ref":"Conversation:conversation:42218"},"author":{"__ref":"User:user:7203"},"revisionNum":1,"uid":42224,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:tv"},"subject":"Re: DVR recording issues","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:42224"},"parent":{"__ref":"ForumTopicMessage:message:42218"},"body":"Technically...if it's mid-screen, it's not a Chyron. If it's a graphic of text, it's not a Chyron. If it displays and disappears, it's not a Chyron. I know the term has been mentioned in the news lately, but it's not a Chyron.
","body@stringLength":"251","rawBody":"Technically...if it's mid-screen, it's not a Chyron. If it's a graphic of text, it's not a Chyron. If it displays and disappears, it's not a Chyron. I know the term has been mentioned in the news lately, but it's not a Chyron.
","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-08-23T12:01:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:42224_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":67},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741688468923":{"__typename":"CachedAsset","id":"theme:customTheme1-1741688468923","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"faviconrebrand-1694125587548.png","imageLastModified":"1694125589750","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Cox_logo_white_rgb-1694117029345.png","imageLastModified":"1694117032409","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1300px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#4099E2","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#148563","blogColor":"#1CBAA0","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#4C6B90","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#285A93","secondary":"#333333","bodyText":"#333333","bodyBg":"#F7F7F7","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#B9C9D2","#285A93","#00AAF4","#00D258","#80D5F9","#009AE0","#80E9AB","#00A846","#0F155B"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyle":"NORMAL","fontWeight":"500","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"'Segoe UI', 'Helvetica Neue', Helvetica, Roboto, Arial, sans-serif","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1723047702000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:cox.prod:pages/forums/ForumMessagePage:board:tv-1741688462852":{"__typename":"CachedAsset","id":"quilt:cox.prod:pages/forums/ForumMessagePage:board:tv-1741688462852","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"removeComponents":["community.widget.bannerWidget"],"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"items":[{"layout":"MAIN_SIDE","id":"message-list","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","props":{"viewVariant":{"type":"inline","props":{"useUnreadCount":false,"useViewCount":false,"renderPostTimeBeforeAuthor":true,"useSearchSnippet":false,"useAuthorLogin":true,"clampBodyLines":3,"useAvatar":true,"useBoardIcon":false,"useAuthorRank":false,"useKudosCount":false,"useMedia":false,"usePreviewMedia":false,"useTags":false,"useNode":false,"useNodeLink":true,"useTextBody":true,"truncateBodyLength":-1,"useBody":false,"useRepliesCount":false,"useSolvedBadge":true,"useTimeToRead":false,"timeStampType":"conversation.lastPostingActivityTime","useMessageTimeLink":true,"clampSubjectLines":1,"useSpoilerFreeBody":true,"useNodeHoverCard":true,"avatarSize":"40","boardIconSize":"24","subjectAs":"h6"}},"pagerVariant":{"type":"loadMore"},"panelType":"divider","pageSize":5,"useTitle":true,"sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}},"hideIfEmpty":true,"style":"compact","showTabs":false},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"},"__typename":"MainSideQuiltSection"}],"__typename":"QuiltContainer"},"__typename":"Quilt"},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1723047702000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1723047702000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived"},"localOverride":false},"CachedAsset:quiltWrapper:cox.prod:Common:1741688383059":{"__typename":"CachedAsset","id":"quiltWrapper:cox.prod:Common:1741688383059","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"#80D5F9","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"var(--lia-bs-primary)","paddingBottom":"20px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"#FFFFFF","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","background":{"imageAssetName":"cox-gradient.png","color":"var(--lia-bs-primary)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":"1694117189000"},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"#FFFFFF","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","paddingTop":"20px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"#FFFFFF","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"#FFFFFF"},"links":{"sideLinks":[],"mainLinks":[{"children":[],"linkType":"INTERNAL","id":"migrated-link-0","params":{"boardId":"internet","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-2","params":{"boardId":"phone","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-1","params":{"boardId":"tv","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"cox-mobile","params":{"boardId":"cox-mobile","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-3","params":{"boardId":"apps","categoryId":"top"},"routeName":"ForumBoardPage"},{"children":[],"linkType":"INTERNAL","id":"migrated-link-4","params":{"boardId":"archive","categoryId":"top"},"routeName":"ForumBoardPage"}]},"showSearchIcon":true},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":null,"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1723047702000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1723047702000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1723047702000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1723047702000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListForNodeByRecentActivityWidget-1723047702000","value":{"title@userScope:other":"Recent Content","title@userScope:self":"Contributions","title@board:FORUM@userScope:other":"Recent Discussions","title@board:BLOG@userScope:other":"Recent Blogs","emptyDescription":"No content to show","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Scope"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1723047702000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Forum:board:internet":{"__typename":"Forum","id":"board:internet","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:phone":{"__typename":"Forum","id":"board:phone","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:apps":{"__typename":"Forum","id":"board:apps","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:archive":{"__typename":"Forum","id":"board:archive","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"archive","nodeType":"board","depth":1,"conversationStyle":"FORUM","title":"Archives","shortTitle":"Archives","parent":{"__ref":"Category:category:top"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Older content that may be less relevant to your issue.","eventPath":"community:bekvh56327board:archive/"},"Forum:board:cox-mobile":{"__typename":"Forum","id":"board:cox-mobile","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Conversation:conversation:161002":{"__typename":"Conversation","id":"conversation:161002","topic":{"__typename":"ForumTopicMessage","uid":161002},"lastPostingActivityTime":"2025-03-12T17:29:16.277-07:00","solved":false},"ForumTopicMessage:message:161002":{"__typename":"ForumTopicMessage","subject":"Cloud DVR","conversation":{"__ref":"Conversation:conversation:161002"},"id":"message:161002","revisionNum":1,"uid":161002,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":110676,"login":"JMcD64","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":474},"postTime":"2025-03-07T20:57:39.665-08:00","lastPublishTime":"2025-03-07T20:57:39.665-08:00","readOnly":false},"Conversation:conversation:161042":{"__typename":"Conversation","id":"conversation:161042","topic":{"__typename":"ForumTopicMessage","uid":161042},"lastPostingActivityTime":"2025-03-11T23:49:31.453-07:00","solved":false},"ForumTopicMessage:message:161042":{"__typename":"ForumTopicMessage","subject":"FREEZING CONTOUR CLOUD","conversation":{"__ref":"Conversation:conversation:161042"},"id":"message:161042","revisionNum":1,"uid":161042,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":110777,"login":"hughes6591","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":333},"postTime":"2025-03-09T20:27:04.096-07:00","lastPublishTime":"2025-03-09T20:27:04.096-07:00","readOnly":false},"Conversation:conversation:161137":{"__typename":"Conversation","id":"conversation:161137","topic":{"__typename":"ForumTopicMessage","uid":161137},"lastPostingActivityTime":"2025-03-11T21:04:46.082-07:00","solved":false},"ForumTopicMessage:message:161137":{"__typename":"ForumTopicMessage","subject":"Dvr never works","conversation":{"__ref":"Conversation:conversation:161137"},"id":"message:161137","revisionNum":1,"uid":161137,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":110903,"login":"Twstahl","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":53},"postTime":"2025-03-11T20:28:55.215-07:00","lastPublishTime":"2025-03-11T20:28:55.215-07:00","readOnly":false},"Conversation:conversation:161129":{"__typename":"Conversation","id":"conversation:161129","topic":{"__typename":"ForumTopicMessage","uid":161129},"lastPostingActivityTime":"2025-03-11T18:05:45.332-07:00","solved":false},"ForumTopicMessage:message:161129":{"__typename":"ForumTopicMessage","subject":"Remote","conversation":{"__ref":"Conversation:conversation:161129"},"id":"message:161129","revisionNum":1,"uid":161129,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":110894,"login":"robtoniv40","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-6.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-03-11T17:30:09.328-07:00","lastPublishTime":"2025-03-11T17:30:09.328-07:00","readOnly":false},"Conversation:conversation:78594":{"__typename":"Conversation","id":"conversation:78594","topic":{"__typename":"ForumTopicMessage","uid":78594},"lastPostingActivityTime":"2025-03-11T13:40:28.308-07:00","solved":false},"ForumTopicMessage:message:78594":{"__typename":"ForumTopicMessage","subject":"15 second or 30 second fast-forward button","conversation":{"__ref":"Conversation:conversation:78594"},"id":"message:78594","revisionNum":1,"uid":78594,"depth":0,"board":{"__ref":"Forum:board:tv"},"author":{"__typename":"User","uid":2213,"login":"Jackme","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-2.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":9586},"postTime":"2019-12-22T11:31:10.000-08:00","lastPublishTime":"2019-12-22T11:31:10.000-08:00","readOnly":false},"Rank:rank:19":{"__typename":"Rank","id":"rank:19","position":19,"name":"New Contributor II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:105560":{"__typename":"User","id":"user:105560","uid":105560,"login":"jjinterravita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-10T08:42:45.738-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:19"},"messagesCount":5,"kudosGivenCount":1,"kudosReceivedCount":10,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:105560"},"ForumTopicMessage:message:161059":{"__typename":"ForumTopicMessage","uid":161059,"subject":"Cloud DVR recordings freeze constantly","id":"message:161059","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:105560"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:161059"},"moderationData":{"__ref":"ModerationData:moderation_data:161059"},"postTime":"2025-03-10T08:46:55.138-07:00","lastPublishTime":"2025-03-10T08:46:55.138-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":165},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:161059"},"Conversation:conversation:161059":{"__typename":"Conversation","id":"conversation:161059","solved":true,"topic":{"__ref":"ForumTopicMessage:message:161059"},"lastPostingActivityTime":"2025-03-10T08:54:57.985-07:00","lastPostTime":"2025-03-10T08:54:57.985-07:00"},"ModerationData:moderation_data:161059":{"__typename":"ModerationData","id":"moderation_data:161059","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:161059":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:161059","relatedMessage":{"__ref":"ForumTopicMessage:message:161059"}},"User:user:102250":{"__typename":"User","id":"user:102250","uid":102250,"login":"Rayw450","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-24T15:29:02.496-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:102250"},"ForumTopicMessage:message:157494":{"__typename":"ForumTopicMessage","uid":157494,"subject":"Dvr not deleting recordings","id":"message:157494","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:102250"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:tv"},"conversation":{"__ref":"Conversation:conversation:157494"},"moderationData":{"__ref":"ModerationData:moderation_data:157494"},"postTime":"2024-10-24T15:33:36.985-07:00","lastPublishTime":"2024-10-24T15:33:36.985-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":118},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:tv/message:157494"},"Conversation:conversation:157494":{"__typename":"Conversation","id":"conversation:157494","solved":true,"topic":{"__ref":"ForumTopicMessage:message:157494"},"lastPostingActivityTime":"2024-10-24T20:17:28.513-07:00","lastPostTime":"2024-10-24T20:17:28.513-07:00"},"ModerationData:moderation_data:157494":{"__typename":"ModerationData","id":"moderation_data:157494","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:157494":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:157494","relatedMessage":{"__ref":"ForumTopicMessage:message:157494"}},"User:user:29000":{"__typename":"User","id":"user:29000","uid":29000,"login":"neeksor","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-05-07T07:53:55.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":17,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:29000"},"ForumTopicMessage:message:53545":{"__typename":"ForumTopicMessage","uid":53545,"subject":"DVR failure to record","id":"message:53545","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:29000"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:archive"},"conversation":{"__ref":"Conversation:conversation:53545"},"moderationData":{"__ref":"ModerationData:moderation_data:53545"},"postTime":"2015-03-15T21:59:34.000-07:00","lastPublishTime":"2015-03-15T21:59:34.000-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":13727},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:archive/message:53545"},"Conversation:conversation:53545":{"__typename":"Conversation","id":"conversation:53545","solved":true,"topic":{"__ref":"ForumTopicMessage:message:53545"},"lastPostingActivityTime":"2015-03-26T12:55:24.000-07:00","lastPostTime":"2015-03-26T12:55:24.000-07:00"},"ModerationData:moderation_data:53545":{"__typename":"ModerationData","id":"moderation_data:53545","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:53545":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:53545","relatedMessage":{"__ref":"ForumTopicMessage:message:53545"}},"User:user:71848":{"__typename":"User","id":"user:71848","uid":71848,"login":"bigdaddi5x5","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-10-27T19:48:12.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:71848"},"ForumTopicMessage:message:6688":{"__typename":"ForumTopicMessage","uid":6688,"subject":"Contour - Viewing your DVR recorded programs!","id":"message:6688","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:71848"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:archive"},"conversation":{"__ref":"Conversation:conversation:6688"},"moderationData":{"__ref":"ModerationData:moderation_data:6688"},"postTime":"2013-10-28T01:12:06.000-07:00","lastPublishTime":"2013-10-28T01:12:06.000-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":37894},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:archive/message:6688"},"Conversation:conversation:6688":{"__typename":"Conversation","id":"conversation:6688","solved":true,"topic":{"__ref":"ForumTopicMessage:message:6688"},"lastPostingActivityTime":"2013-10-28T06:41:00.000-07:00","lastPostTime":"2013-10-28T06:41:00.000-07:00"},"ModerationData:moderation_data:6688":{"__typename":"ModerationData","id":"moderation_data:6688","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:6688":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:6688","relatedMessage":{"__ref":"ForumTopicMessage:message:6688"}},"User:user:23349":{"__typename":"User","id":"user:23349","uid":23349,"login":"Murgy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-05-04T15:25:05.000-07:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:20"},"messagesCount":14,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:bekvh56327/user:23349"},"ForumTopicMessage:message:46876":{"__typename":"ForumTopicMessage","uid":46876,"subject":"Contour 2 Recording - HD Issue","id":"message:46876","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:23349"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:archive"},"conversation":{"__ref":"Conversation:conversation:46876"},"moderationData":{"__ref":"ModerationData:moderation_data:46876"},"postTime":"2016-05-04T20:34:00.000-07:00","lastPublishTime":"2016-05-04T20:34:00.000-07:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":10500},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"community:bekvh56327board:archive/message:46876"},"Conversation:conversation:46876":{"__typename":"Conversation","id":"conversation:46876","solved":true,"topic":{"__ref":"ForumTopicMessage:message:46876"},"lastPostingActivityTime":"2016-06-13T16:11:39.000-07:00","lastPostTime":"2016-06-13T16:11:39.000-07:00"},"ModerationData:moderation_data:46876":{"__typename":"ModerationData","id":"moderation_data:46876","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:46876":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:46876","relatedMessage":{"__ref":"ForumTopicMessage:message:46876"}},"CachedAsset:text:en_US-components/community/Navbar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1723047702000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","cox-mobile":"Cox Mobile","migrated-link-1":"TV","migrated-link-2":"Phone","migrated-link-0":"Internet","migrated-link-3":"Apps","migrated-link-4":"Archives"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1723047702000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1723047702000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1723047702000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1723047702000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1723047702000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1723047702000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1723047702000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1723047702000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1723047702000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1723047702000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1723047702000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1723047702000","value":{"alt":"Powered By Khoros"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1723047702000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1723047702000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1723047702000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1723047702000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1723047702000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1723047702000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1723047702000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1723047702000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1723047702000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1723047702000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1723047702000","value":{"loadMore":"Show More"},"localOverride":false},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":9,"name":"Honored Contributor III","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:7203":{"__typename":"User","id":"user:7203","uid":7203,"login":"Bruce","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.cox.com/t5/s/bekvh56327/images/dS03MjAzLTIwMjdpQURBOUIwQ0JGQjEzRUMxNA"},"rank":{"__ref":"Rank:rank:9"},"email":"","messagesCount":5720,"biography":null,"topicsCount":44,"kudosReceivedCount":651,"kudosGivenCount":53,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-04-14T03:15:45.000-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":53},"ModerationData:moderation_data:42224":{"__typename":"ModerationData","id":"moderation_data:42224","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:42224_1":{"__typename":"Revision","id":"revision:42224_1","lastEditTime":"2018-08-23T12:01:04.000-07:00"},"QueryVariables:ReplyList:message:42224:1":{"__typename":"QueryVariables","id":"ReplyList:message:42224:1","value":{"id":"message:42224","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1723047702000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1723047702000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1723047702000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1723047702000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1723047702000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1723047702000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"tv","messageSubject":"dvr-recording-issues","messageId":"42218","replyId":"42224"},"buildId":"k2ra3WbQxEm0ebgjo41Oz","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"cox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx"],"appGip":true,"scriptLoader":[]}